Your business closes.
Your calls don’t.
Give after-hours callers an answer, capture their information, and help them take the next step—even when you and your team are off the clock.
A missed call can become a missed opportunity.
Someone calls with a question, needs an appointment, or wants a callback. You’re finished for the day—but they still need a response.
New customer inquiries
Give callers useful information instead of leaving them waiting.
Messages for your team
Capture the request and confirmed callback details.
Appointment requests
Help callers book through your connected calendar.
Give callers a useful next step.
After Hours Agent is an AI voice assistant customized with approved business information, configured specifically by our team for your company.
Answers incoming after-hours calls
Friendly AI voice assistant responds on the first few rings when your business is closed.
Answers approved business questions
Provides clear, accurate responses based on your business hours, services, and policies.
Takes messages
Gathers reason for call, customer details, and specific request notes.
Captures caller details & confirms number
Verifies the caller's name and confirms the exact callback phone number.
Helps callers book through connected calendar
Connects directly with one booking calendar to schedule available appointment times.
Provides call summaries and transcripts
Delivers complete transcriptions and quick summaries straight to your system notifications.
Note: After Hours Agent provides focused after-hours call handling. Full CNCS Direct platform capabilities are available separately.
You provide the details.
We configure your agent.
Calendar connection happens during backend setup. Customers do not need to attach a calendar before purchasing.
Tell us about your business.
Provide your hours, services, approved answers, and call-handling preferences.
Our team customizes your agent.
We configure the assistant and connect your included booking calendar when ready.
Connect your business number.
Choose to port your current number into our system or forward calls from your existing number to our backend phone system.
Go live when setup is ready.
Your agent handles after-hours calls and captures the information your team needs.
Keep the number your customers already know.
Our team helps configure the appropriate option during setup so caller experience remains completely seamless.
Route calls from your existing business number to our backend phone system during off-hours.
Move your current business number directly into our system for complete call management.
How a conversation sounds.
Clear, professional, and helpful—guiding callers through accurate answers to confirmed bookings.
After-hours help for $247/month.
One straightforward plan designed for busy service businesses.
After Hours Agent
by CNCS Direct
- Customized AI voice assistant tailored to your business.
- Approved business FAQs and greeting responses.
- After-hours call handling when your office is closed.
- Messages and complete caller details captured.
- Confirmed callback phone number verification.
- One booking calendar, connected during setup.
- AI call summaries and complete transcripts.
- Approximately 8 hours (480 minutes) of incoming calls each month.
Start with calls. Add more when you’re ready.
After joining, you can explore additional services through your member upgrade area.
Holiday Social Posting
Automated seasonal and holiday social content customized and published across all your brand channels.
Email Marketing
Nurture existing clients and past leads with automated email campaigns, newsletters, and announcements.
Business Phone / IVR
Professional auto-attendant phone tree routing callers to the right team or department day or night.
Team Scheduling
Multi-user calendar coordination with automated round-robin routing and team reminders.
Lead Follow-Up
Rapid multi-channel speed-to-lead sequences via SMS and email within seconds of inquiry.
Reviews and Reputation
Automate post-service Google review requests and monitor incoming customer feedback.
Website Chat Assistant
Interactive 24/7 web chat widget answering customer questions and capturing leads on your website.
Customer Reactivation
Re-engage cold database contacts and past clients with personalized automated outreach.
Everything you need to know.
Clear, honest answers about After Hours Agent by CNCS Direct.
No, After Hours Agent is an intelligent conversational AI voice assistant customized by CNCS Direct with your approved business information.
Close for the day.
Keep the conversation moving.
Give callers a helpful response and give your team the information they need to follow up.